Clear answers before our partnership begins.

We work with offices, retail businesses and companies that need dependable technical support without maintaining a fully organised internal IT department, or that want to strengthen their existing support capabilities.

Both. We use remote support when it provides the fastest resolution and attend on-site when the incident requires physical work at your premises.

Response times and incident priority are determined by the selected support agreement or agreed when an individual assignment is accepted.

No. AIFSPro Proactive Care is an optional, separately priced managed service that is enabled per customer and configured for the agreed sites, devices and critical services.

The platform verifies and correlates alerts, then automatically creates or updates an incident in the AIFSPro support system and notifies the agreed recipients according to the customer’s escalation rules.

No. Proactive Care covers detection, alert handling and incident creation. Investigation, response times and remediation are provided according to the applicable technical support agreement.

Checks can run during the agreed service window. Notification and response outside standard hours depend on the separately agreed escalation and support coverage.

Urgent out-of-hours support, extended hours and weekend coverage can be provided by prior agreement.

We provide on-site service throughout Attica and, by arrangement, in other regions of Greece, mainly for clients with an ongoing support agreement.

AIFSPro primarily provides technical services. We recommend suitable products and suppliers, while the client purchases the equipment directly.

For clients with a support agreement, we can coordinate technical matters and communicate with manufacturers or suppliers.

Replacement equipment is not guaranteed. When a critical need arises, we assess the available options with you to restore operation as quickly as possible.