Frequently asked questions
Clear answers before our partnership begins.
Essential information about our support approach, availability and service boundaries.
Which businesses does AIFSPro support?+
We work with offices, retail businesses and companies that need dependable technical support without maintaining a fully organised internal IT department, or that want to strengthen their existing support capabilities.
Do you provide remote or on-site support?+
Both. We use remote support when it provides the fastest resolution and attend on-site when the incident requires physical work at your premises.
What are your response times?+
Response times and incident priority are determined by the selected support agreement or agreed when an individual assignment is accepted.
Is out-of-hours support available?+
Urgent out-of-hours support, extended hours and weekend coverage can be provided by prior agreement.
Which areas do you cover?+
We provide on-site service throughout Attica and, by arrangement, in other regions of Greece, mainly for clients with an ongoing support agreement.
Do you supply hardware?+
AIFSPro primarily provides technical services. We recommend suitable products and suppliers, while the client purchases the equipment directly.
Do you handle warranty procedures?+
For clients with a support agreement, we can coordinate technical matters and communicate with manufacturers or suppliers.
Do you provide temporary replacement equipment?+
Replacement equipment is not guaranteed. When a critical need arises, we assess the available options with you to restore operation as quickly as possible.
Let’s talk
Your technology can work better.
Schedule a short call to discuss your company’s requirements.